1. Search & Browse

Often the resolution to customer issues can be found in online resources. We index the most commonly accessed and useful content about Google Apps in this custom search engine:

In addition to this site for certified trainers, there are a number of important resources and tools online to help you support your customers:

Google Apps Admin Help Center Google Apps Learning Center General issues & solutions Current known issues Troubleshooters & guides

Google Apps Status Dashboard Setup steps for Google Apps Deployment resource center Google Apps Marketplace Product ideas and suggestions

2. Use the Forums

Tap in to the wisdom of other Google Apps users, developers, and Google product specialists that monitor the discussion forums.

• Engage with other Google Apps Certified Trainers: Email list
• Interact with Google Apps adminstrators: Google Apps admin forum
• Ask questions about Google Postini Services (security and compliance): Postini Services forum